CUSTOMER SERVICE COORDINATOR
ARTISANAL DESIGN HOUSE | SURRY HILLS
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This emerging contemporary brand operates with its values on its sleeve, adopting an artisanal feel to its collections alongside a commitment to social, environmental, and ethical issues, and striving for more responsible and sustainable practices within the fashion industry. The brand’s commitment to quality, paired with its focus on traditional craft and techniques results in unique and distinctive pieces, which are quickly building a cult following with your fav retailers and It-girls both here and overseas. A local name making a big impression overseas while staying true to its core values? What's not to love.
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WONDER WARDROBE: Build an adventurous and colourful wardrobe with generous staff discounts and allowances on statement pieces and classics alike.
WELLNESS HEROES: Enjoy a holistic approach to staff wellbeing, with in-house and on-call life coaching appointments.
CELEBRATE SUCCESS: Socialise and celebrate regularly with your team, including seasonal celebrations at the end of each collection.
FROM THE HEART: Work for a brand striving for change within a rapidly changing industry, and seek fulfilment from working in a way that aligns with your values.
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Possess exceptional written communication skills and a very high attention to detail.
Are a natural problem-solver, with a focus on customer satisfaction.
Are personable and proactive. You always bring a positive attitude, and a willingness to learn.
Have prior customer service experience online.
Prior experience with Gorgias (or similar CX tools).
Bring Shopify experience (preferred but non-essential).
MANAGING CONSULTANT
Emily Fa'oa, Recruitment Director
Contact:
emily@reliergroup.com
THE ROLE
As the Customer Service Coordinator, you will play a key role in delivering a seamless, elevated experience across every customer touchpoint. Acting as a true brand ambassador, you will support customers pre- and post-purchase, ensuring every interaction is memorable and reflects the quality, care and attention the brand is known for.
You will be responsible for managing customer enquiries, processing online returns, and supporting broader eCommerce operations, with a strong focus on efficiency, accuracy and exceptional service standards.
This role is ideal for someone who is detail-driven, customer-obsessed and takes pride in delivering a premium service experience that aligns with a growing, fashion-forward brand.
KEY FUNCTIONS:
Respond to customer enquiries via email and live chat in a helpful and timely manner.
Proactively resolve customer service issues with empathy and confidence, turning challenges into positive brand moments.
Process returns efficiently and accurately, checking garments for imperfections.
Keep the return processing area organised, tidy, and efficient, ensuring that packaging stations are fully replenished.
Assist with other eCommerce tasks as required.