ONLINE CUSTOMER SERVICE REPRESENTATIVE

Head Office JobsBrisbane
Written By Guest User

CONTEMPORARY ACCESSORIES BRAND | BRISBANE

 

  • This brand is a fast-growing, high-end eCommerce fashion brand known for its beautifully designed, Italian-made work bags. With roots in luxury retail and strong wholesale partnerships, the brand is scaling quickly and seeking to elevate its social and visual storytelling even further.

  • BIRTHDAY QUEEN: Enjoy your birthday off with a birthday bag!

    GROW BABY, GROW: This fast growing business will see career progression and new opportunities arise.

    STAFF PERKS: Generous staff discount + a tight knit team, allowing for 1-1 mentorship!

    • Experience in eCommerce or retail customer service

    • Proven ability to meet and exceed KPIs

    • Passion for exceptional customer experiences

    • Confident, empathetic phone manner

    • Authentic and customer-focused communication style

    • Strong written and verbal communication

    • Experience with reporting and data analysis

    • Highly organised with great attention to detail

    • Alignment with our brand values and mission

 

MANAGING CONSULTANT

Cassie Crew, Recruitment Consultant
Contact: Cassie@reliergroup.com 

 
 

The Role

We’re seeking a vibrant, customer-focused individual to join our growing Online Customer Service Team. This is an exciting opportunity to be part of a collaborative, fast-paced environment based at our Head Office and Distribution Centre.

In this role, you’ll play a key part in delivering a seamless and memorable customer experience across multiple channels. You’ll be the first point of contact for our online customers, helping to ensure every interaction reflects our commitment to excellence.

KEY RESPONSIBILITIES:

  • Respond promptly and genuinely to customer inquiries via live chat, email, social media platforms (Instagram, Facebook, TikTok), phone, and more.

  • Handle customer concerns and questions in a professional, personalised, and solution-oriented manner.

  • Use tools such as Shopify, Loop Returns, and ShipStation to monitor order progress, manage returns, and keep customers informed with accurate, up-to-date information.

  • Gather customer feedback and insights, and compile weekly reports to help identify trends and suggest opportunities for ongoing improvement.

If you're enthusiastic, proactive, and passionate about delivering exceptional customer service, we’d love to hear from you.

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