CUSTOMER EXPERIENCE & DISPATCH COORDINATOR
LUXURY DESIGN HOUSE | REDFERN
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This brand is the epitome of Australian Luxury. With a global presence in high-end, contemporary womenswear design, this label is a major player on every it-girls list. The brand is instantly recognisable and holds an unbeatable reputation. Internally, the company is going from strength to strength and is continuing to see growth in all the right directions, it truely is a key time to join them. A career here means joining the forefront of Australian fashion that’s celebrated across global runways, leading boutiques and adding one of Australia’s most directional and coveted womenswear labels to your repertoire.
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FOUNDER LED: Work for a founder-led brand where you will be incredibly close to the vision, creativity and purpose of the brand and entire operation.
MENTORSHIP EXPOSURE: From collaboration with the CEO and founder to atelier staff, working in this intimate team will give you exposure to mentorship and close working relationships with all departments
INTERNATIONAL STANDING: A brand that is adored for it's luxury standards and renowned tailoring, you'll add a globally recognised brand to your resume (whilst also finessing your ability to operate at a true luxury standard, no matter what department you're joining).
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2-3+ years of experience in customer service, within fashion e-commerce.
Proficient in Shopify and Starshipit; experience with Gorgias preferred.
Excellent written and verbal communication skills.
Strong problem-solving skills and a positive, customer-centric attitude.
Comfortable working both independently and collaboratively.
Ability to manage multiple priorities in a fast-paced environment.
MANAGING CONSULTANT
Ruby Pomare, Retail Recruitment Consultant
Contact:
ruby@reliergroup.com
THE ROLE
We’re looking for a detail-driven, customer-focused coordinator to support the Customer Experience and Dispatch function for one of Australia’s leading luxury womenswear houses. This role plays a key part in the online journey, making sure orders, enquiries and day to day operations run smoothly and feel aligned with the brand’s standard.
If you’re organised, solutions-focused and love keeping things moving with precision, you’ll fit right in.
Key Responsibilities:
Support end-to-end order processing and daily dispatch.
Help maintain accurate inventory and smooth stock flow.
Coordinate shipping and delivery timelines with clarity and consistency.
Manage returns, exchanges and after-sales requests.
Handle all digital customer enquiries with a polished, thoughtful approach.
Assist with eCommerce operations, admin and reporting.
Work closely with the warehouse team on organisation, presentation and stock upkeep.