CUSTOMER CARE ASSISTANT
VESTIRSI | BRISBANE
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If VESTIRSI aren’t already stopping your daily scroll, they will be now. This Brisbane based, contemporary accessories brand has fast gained a cult-following due to its incredible craftmanship, Italian leather and style coveted by it-girls and trendsetters across the nation. The brand is experiencing rapid growth and we are honoured to partner with the business on their recruitment journey. Through sourcing the perfect talent-pairing, we’re fuelling the growth of a brand that will be the name you want on your resume for years to come.
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BIRTHDAY QUEEN: Enjoy your birthday off with a birthday bag!
GROW BABY, GROW: This fast growing business will see career progression and new opportunities arise.
STAFF PERKS: Generous staff discount + a tight knit team, allowing for 1-1 mentorship!
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Brings experience in eCommerce or retail customer service
Proven ability to meet and exceed KPIs
Passion for exceptional customer experiences
Confident, empathetic phone manner
Authentic and customer-focused communication style
Strong written and verbal communication
Experience with reporting and data analysis
Highly organised with great attention to detail
Alignment with our brand values and mission
Demonstrates resilience when handling challenging customer interactions
Possess strong typing speed and accuracy
MANAGING CONSULTANT
Cassie Crew, Recruitment Consultant
Contact: Cassie@reliergroup.com
The Role
VESTIRSI is seeking a vibrant, customer-focused individual to join their Online Customer Service Team. This is an exciting opportunity to be part of a collaborative, fast-paced environment based in their Head Office and Distribution Centre.
In this role, you’ll play a key part in delivering a seamless and memorable customer experience across multiple channels. You’ll be the first point of contact for all online customers, helping to ensure every interaction reflects our commitment to excellence.
KEY RESPONSIBILITIES:
Respond promptly and genuinely to customer inquiries via live chat, email, social media platforms (Instagram, Facebook, TikTok), phone, and more.
Handle customer concerns and questions in a professional, personalised, and solution-oriented manner.
Use tools such as Shopify, Loop Returns, and ShipStation to monitor order progress, manage returns, and keep customers informed with accurate, up-to-date information.
Gather customer feedback and insights, and compile weekly reports to help identify trends and suggest opportunities for ongoing improvement.
If you're enthusiastic, proactive, and passionate about delivering exceptional customer service, we’d love to hear from you.