OPERATIONS MANAGER

LUXURY DESIGN HOUSE | REDFERN

• Brand Story

  This brand is the epitome of Australian Luxury. With a global presence in high-end, contemporary womenswear design, this label is a major player on every it-girls list. The brand is instantly recognisable and holds an unbeatable reputation. Internally, the company is going from strength to strength and is continuing to see growth in all the right directions, it truely is a key time to join them. A career here means joining the forefront of Australian fashion that’s celebrated across global runways, leading boutiques and adding one of Australia’s most directional and coveted womenswear labels to your repertoire.

• Our Favourite Things About Working for this Client

  FOUNDER LED: Work for a founder-led brand where you will be incredibly close to the vision, creativity and purpose of the brand and entire operation.

  MENTORSHIP EXPOSURE: From collaboration with the CEO and founder to atelier staff, working in this intimate team will give you exposure to mentorship and close working relationships with all departments

  INTERNATIONAL STANDING: A brand that is adored for it's luxury standards and renowned tailoring, you'll add a globally recognised brand to your resume (whilst also finessing your ability to operate at a true luxury standard, no matter what department you're joining).

• You’re a fit if you…

  • Minimum 5+ years’ experience in operations, supply chain and/or logistics for a wholesale business preferably in luxury
    fashion.

  • Proven leadership experience managing a team and operational processes.

  • Advanced knowledge of wholesale systems (e.g., Zedonk, JOOR, Monday.com)
    and retailer portals.

  • Strong analytical skills, with experience in reporting and data-driven decision
    making.

  • Exceptional organisational skills with the ability to manage multiple deadlines in
    a fast-paced environment.

MANAGING CONSULTANT

Leah Pagan, Principal Recruitment Consultant
Contact:
Leah@reliergroup.com

THE ROLE

The Wholesale Operations Manager leads the operational function of the global wholesale division, ensuring excellence across order management, logistics, client relations, and seasonal market execution. This role combines strategic oversight with hands-on management to drive operational efficiency, improve customer satisfaction, and support sales growth. The position requires strong leadership, problem-solving skills, and the ability to partner cross-functionally with production, marketing, finance, and warehouse teams to deliver a seamless wholesale client experience.

KEY RESPONSIBILITIES

• Lead and develop the wholesale operations team, ensuring clear responsibilities, training, and performance management.

• Partner with senior leadership to align operational priorities with seasonal and annual sales targets.

• Drive process improvements across order processing, logistics, and reporting to boost efficiency.

• Oversee order entry, confirmation, amendments, and cancellations across global accounts.

• Ensure order accuracy through regular audits and KPI tracking.

• Manage inventory allocation, stock movements, and discrepancy resolution with warehouses.

• Act as point of escalation for client operational matters, ensuring timely communication on orders, shipping, and aftersales.

• Review client sell-through data to identify replenishment or reallocation opportunities.

• Manage operational readiness for seasonal sales markets, including showrooms, sales tools, and sample coordination.

• Oversee wholesale delivery schedules across multiple warehouse locations.

• Approve shipping plans and resolve escalated logistics issues to meet deadlines.

• Build and manage relationships with freight forwarders and ensure compliance with vendor requirements.

• Own operational reporting, including weekly sell-through, stock availability, and seasonal performance analysis.

• Provide insights and recommendations to sales teams to maximise sell-through and reduce end-of-season stock.