OPERATIONS MANAGER

CONTEMPORARY EYEWEAR | THE ROCKS

• Brand Story

  This Sydney-born eyewear label has become a wardrobe essential, loved for its sculptural frames and easy wearability. With a mass global following and a digital-first presence, it’s a brand built on sharp systems behind the scenes and a distinguished product aesthetic in the market. The culture is fast-paced and fluid. You can expect ideas that move quickly, change that is celebrated, and a no-red-tape culture. As the brand scales, there’s genuine scope to shape your own team and career, all within a hybrid working model that offers flexibility and autonomy.

• Our Favourite Things About Working for this Client

  IN GROWTH WE TRUST: Join a brand that’s scaling with purpose and step in as the first senior customer experience representative.

  OPTIMISE FREELY: Join a systems-led, tech-driven environment that empowers smart thinking and prioritises efficiency.

  STYLE PERKS: Generous product discounts and gifted eyewear, because working here should look good too.

• You’re a fit if you…

  • Experience in e-commerce operations, fulfilment, or customer service management.

  • A hands-on, reliable approach; you are comfortable rolling up your sleeves and getting things done.

  • Proven ability to work in a founder-led, fast-moving environment where priorities can shift.

  • Strong organisational skills, with the ability to stay calm and composed under pressure.

  • Reliability and consistency; you follow through and keep things running smoothly day to day.

  • Comfortable communicating with external partners and following established service agreements.

  • Experience supporting or leading a small team.

  • A proactive mindset with an eye for spotting issues before they become problems.

MANAGING CONSULTANT

Leah Pagan, Principal Recruitment Consultant
Contact:
Leah@reliergroup.com

THE ROLE

Our client is looking for a hands-on, reliable Operations Manager to run the day-to-day of their fast- scaling e-commerce business; someone who thrives on keeping things moving, solving problems as they arise, and delivering consistent, accurate execution across fulfilment and customer service.

Responsibilities: 

• Fulfilment management; Oversee day-to-day pick, pack and dispatch operations, ensuring accuracy and efficiency across the fulfilment team.
• Customer service management; Manage the CX team day-to-day, handle escalations, and ensure service standards (set by leadership) are consistently met.
• Inventory execution; Maintain stock levels across warehouse and 3PL in line with the demand plan, flagging risks early.
• 3PL coordination; Day-to-day communication and issue resolution with logistics partners and external providers.
• Operational supplies; Manage procurement of packaging, consumables, and general operational supplies.
• Rostering & team support; Build and manage day-to-day rosters and support the team.
• KPI monitoring; Track and report on pick/pack accuracy, dispatch times, fulfilment efficiency, and customer response times.
• Process execution; Follow and refine established processes; flag bottlenecks to the Head of Operations for structural changes.
• Day-to-day coordination; Work with e-commerce, product, and finance teams on operational execution, escalating strategic issues upward.