CONCESSION CLUSTER MANAGER
WOMENSWEAR BRAND | TOWNSVILLE
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If you haven’t met this label yet, it’s time to get familiar. Since 2000, it has been elevating everyday moments with timeless, beautifully designed pieces made for modern living. From womenswear to kidswear and homewares, each collection is thoughtfully crafted to be effortlessly wearable and built to last—wardrobe heroes and lifestyle staples you’ll reach for again and again.
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STYLE BOOST: Enjoy a yearly wardrobe allowance and generous staff discounts to keep your look fresh and on-brand.
REWARDING RESULTS: Be recognised for your impact with monthly performance bonuses and seasonal incentives.
WELLBEING MATTERS: Access free, confidential support through our Employee Assistance Program—for you and your immediate family.
TEAM ENERGY: Thrive in a supportive, people-first culture where connection, banter, and collaboration are part of the everyday.
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Bring frontline retail leadership experience
You’re KPI-driven and results-focused
A strong, people-first leader
Self-sufficient, proactive, and organised
Clear communicator and trustworthy
Passionate about customer experience and brand
Bring great energy, wit, and team spirit
MANAGING CONSULTANT
Cassie Crew, Recruitment Consultant
Contact: Cassie@reliergroup.com
The Role
We’re searching for a dynamic, driven, and passionate leader to take the helm of our clients Townsville location and lead the concession teams to success.
As Concession Cluster Manager, you'll bring energy, initiative, and a strategic mindset to inspire your team across three concessions and deliver outstanding results. You'll be responsible for cultivating a high-performing team culture, driving commercial outcomes, and ensuring the concessions operates smoothly and efficiently.
KEY RESPONSIBILITIES:
Strategically manage concession rosters to align with budgeted wage costs, while adapting to changes in trade and operational demands
Achieve and exceed sales targets through strong commercial insight and business planning
Set the standard in customer experience by leading from the front and ensuring your team is engaged, knowledgeable, and empowered to exceed expectations
Maintain impeccable visual merchandising standards and stock presentation to optimise sales opportunities
Recruit, onboard, and nurture team members who are aligned with brand values and bring a passion for the brand.
Bring your leadership skills, retail expertise, and love for customer connection—and help shape the future of our clients Townsville Concessions.