CLUSTER MANAGER
CONFIDENTIAL BRAND | SYDNEY
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The brand behind this opportunity is highly confidential and will be discussed with successful candidates post-application. At RÈLIER GROUP, we are a discreet partner to a portfolio of leading names across the fashion landscape. Our clients span across artisanal design houses, contemporary labels, cult-status womenswear, luxury icons, Australian designers, and directional high street brands. Known for our refined approach and deep industry ties, we work behind the scenes to support some of the most sought-after names in market. If you are interested in learning more about the brand behind this role, please apply and we will be in touch with candidates who are a skill fit from there. Please note that brand name will only be disclosed to candidates who are shortlisted for the role.
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All brand and role perks will be disclosed to successful candidates post-application.
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Are an experienced multi-site leader who thrives in a hands-on, high-performance environment
Build trust quickly and lead with presence across both store and concession teams
Are confident driving sales, KPIs and operational performance across a cluster
Enjoy coaching and developing both experienced leaders and emerging talent
Lead from the floor and stay closely connected to customer experience and execution
Communicate clearly and influence at all levels of the business
MANAGING CONSULTANT
Ruby Pomare, National Retail Recruitment Consultant
Contact:
ruby@reliergroup.com
THE ROLE
We’re partnering with a high-performing, design-led retail brand to appoint an experienced Cluster Manager into a key leadership position.
This is a confidential opportunity, suited to a commercially driven leader who thrives on leading from the front and driving performance across a multi-site portfolio.
The role will see you oversee a flagship standalone store alongside a network of concessions, leading teams to deliver a consistent, elevated customer experience while driving strong commercial outcomes.
With a strong foundation already in place, this is an opportunity to step into a high-performing environment and further elevate both people and performance.
KEY RESPONSIBILITIES
Drive sales and performance across a standalone store and multiple concession locations, delivering on all commercial targets
Lead, inspire and develop a network of store and concession teams, creating a cohesive and high-performing culture
Ensure a consistent and elevated customer experience across all touchpoints, aligned to brand standards
Oversee workforce planning across the cluster, managing rosters, wages and productivity
Maintain operational excellence across all locations, with a strong focus on VM, standards and execution
Partner with senior leadership to provide insights, reporting and recommendations to drive performance
Build strong internal relationships and act as a key brand ambassador
Identify opportunities for growth across the cluster, both commercially and from a people development perspective