CLUSTER MANAGER
PREMIUM AUSTRALIAN MENSWEAR | SYDNEY
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Our client, in our fashionable opinion, is Australia’s finest locally founded and operated menswear label. This premium brand is an industry leader in sustainability, producing each piece with the highest level of artisanal craftsmanship. The company also has an impressive internal progression track record for retail team members into higher leadership and support office roles. Say less. The brand has cut its teeth in the industry for over 15 years and is the first retailer in the country to become carbon neutral. Impressed? Us too. Pair all of this with industry leading salary bandings and you’ve found yourself the dream company for your career’s next love affair.
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TO THE NINES - Dress your best with quarterly product vouchers and an indulgent all-year-round staff discount.
CASHED UP - Be rewarded by the retail performance bonus scheme for your sales performance.
GROW BABY GROW - This brand always has their eye on top performing retail members. Impress through your dedication and strategic capabilities and you'll be given the opportunity to grow into into higher retail roles or support office departments of choice.
WATCH AND LEARN - Partnering with industry leading external trainers, this brand offers excellent professional growth and L&D opportunities for its team.
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Are an experienced multi-site leader who thrives in a hands-on, high-performance environment
Build trust quickly and lead with presence across both store and concession teams
Are confident driving sales, KPIs and operational performance across a cluster
Enjoy coaching and developing both experienced leaders and emerging talent
Are comfortable managing different personalities and having direct performance conversations
Lead from the floor and stay closely connected to customer experience and execution
Communicate clearly and influence at all levels of the business
MANAGING CONSULTANT
Amy Lennox, National Retail Recruitment Consultant
Contact:
amy@reliergroup.com
THE ROLE
We’re partnering with a high-performing, design-led retail brand to appoint an experienced Cluster Manager into a key leadership position.
This is a confidential opportunity, suited to a commercially driven leader who thrives on leading from the front and driving performance across a multi-site portfolio.
The role will see you oversee a flagship standalone store alongside a network of concessions, leading teams to deliver a consistent, elevated customer experience while driving strong commercial outcomes. With a strong foundation already in place, this is an opportunity to step into a high-performing environment and further elevate both people and performance.
KEY RESPONSIBILITIES
Drive sales and performance across a standalone store and multiple concession locations, delivering on all commercial targets
Lead, inspire and develop a network of store and concession teams, creating a cohesive and high-performing culture
Ensure a consistent and elevated customer experience across all touchpoints, aligned to brand standards
Oversee workforce planning across the cluster, managing rosters, wages and productivity
Maintain operational excellence across all locations, with a strong focus on VM, standards and execution
Partner with senior leadership to provide insights, reporting and recommendations to drive performance
Build strong internal relationships and act as a key brand ambassador
Identify opportunities for growth across the cluster, both commercially and from a people development perspective