SALES & OPERATIONS MANAGER
MADE TO MEASURE LUXURY | SYDNEY
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Built on a deeply personal vision and a belief that women deserve clothing that truly honours who they are, this Australian womenswear label has carved out a distinct and meaningful space in the fashion industry. Founded by a self-taught creative who brought curiosity, intuition and a genuine connection to women's lives to the design process, the brand operates with a level of attention to detail and individual care that sets it apart. Each garment is individually produced, resulting in a considered and elevated offering that has resonated deeply with a loyal and growing following. With an expanding presence both locally and internationally, the brand is in an exciting growth chapter — deepening its community connection and elevating the customer experience at every touchpoint. A label with real purpose at its core, and a team whose long-standing tenures speak volumes about the culture they have built together.
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FOUNDER ACCESS: Work directly alongside the Creative Director in a founder-led business where your ideas and contributions have real impact.
JET SETTER: Interstate and international travel opportunities are on the cards, offering exposure to the brand, its customers and exciting projects.
LIVE THE BRAND: Enjoy a competitive salary package, performance incentives and a clothing allowance so you can represent the brand with confidence.
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5+ years' experience in luxury sales or client-facing leadership roles
A proven track record of achieving and exceeding sales targets
Strong leadership and people management skills
Exceptional communication and relationship-building abilities
Experience managing VIP or high-value clients Strong operational and organisational capabilities
A proactive, solutions-focused mindset
Experience using CRM and POS systems
MANAGING CONSULTANT
Leah Pagan, Principal Recruitment Consultant
Contact:
Leah@reliergroup.com
THE ROLE
Our client is seeking an exceptional Sales & Operations Manager to lead their flagship boutique in Sydney's iconic QVB and play a key role in the continued growth of the business.
This is not a traditional retail management role. We are looking for a commercially minded leader who thrives on building relationships, driving sales, leading teams and delivering exceptional experiences for high-value clients. Working closely with Founder and Designer Karen Gee, you will become a key part of the leadership team and help shape the next chapter of the brand's growth.
What You'll Be Responsible For:
Sales & Client Relationships
Drive boutique sales performance and achieve revenue targets
Conduct private styling consultations and wardrobe appointments
Build long-term relationships with VIP and high-value clients
Develop corporate, executive and professional client networks
Manage appointment pipelines and client communications
Drive repeat business through exceptional service and follow-up
Identify opportunities for wardrobe building and client growth
Deliver a personalised luxury experience at every touchpoint
Team Leadership
Lead and inspire the boutique team
Create a high-performing sales culture
Coach, mentor and develop team members
Manage rosters and daily operations
Drive accountability and service excellence
Support recruitment, onboarding and training
Operations & Business Support
Act as the key liaison between boutique operations and production
Coordinate client orders from consultation through to delivery
Manage inventory, stock transfers and stock integrity
Assist with launches, events, photoshoots and activations
Prepare sales and performance reporting
Share customer insights and opportunities with the wider business
You will be required to visit the Western Sydney production facility regularly, typically once per week, to maintain close collaboration between boutique operations and production.